FAQs
Orders
How much is shipping?
Shipping costs are calculated separately, based on your location, ensuring you only pay for what you need. You may enter your postal code during checkout to confirm shipping costs to your location. Please visit our Shipping Policy page here for full details on our Shipping Charges.Â
How long does shipping take?
Our shipping times are typically 3-10 business days, depending on your location. Detailed shipping time estimations will be shown during checkout. The shipping company will call or email you within that time frame to schedule a delivery date.
Can I delay my shipping date?
Yes, please reach out to us at info@rezydesign.com after you place your order to inform us when you want your sofa delivered.
For standard shipping, we cannot control which date it will be delivered, we will send out your sofa near the date of your requested delivery.
How does shipping work?
Our team will process shipping for your order the next business day, unless otherwise arranged.
Our shipping options include Local Delivery and Standard Delivery, availability and exact shipping costs shown at checkout once you enter your address.
Local Delivery (3-5 Business Days):
Available to select areas within the Greater Toronto, Greater Montreal Areas. This service includes:
- Email scheduling of your delivery.
- Real-time tracking of your order.
- Delivery inside the entryway of your home or apartment unit (but does not include moving up stairs)
Standard Delivery (5-10 Business Days):
This threshold service delivers the sofa to the exterior of your home or apartment building (no entry inside). If you live in an apartment or condo, delivery may only be to the main entrance or loading dock, and moving items up stairs or elevators may not be included.
For details, visit shipping & return policy
What is your return policy?
If the product is not right for you for any reason, you have 30-days to return, FREE of charge. Please see our Shipping & Return Policy for details.
Do you offer a warranty?
Yes, we offer a ten-year Limited Warranty which covers manufacturing-related structural and electronic defects.
Submit your claim by emailing us at info@rezydesign.com with your proof of purchase and proof of delivery.
Will the sofa fit through my tight hallway?
We will deliver the sofa to you in individually boxed modules. The minimum required hallway width is 19.25".
How big is the largest box?
The largest box is the seat. 36.25" x 33" x 19.25" (66lbs)
If I purchase a Two-Seater Sofa, can I add to it in the future?
Most definitely! The sofa is fully modular, so you can add or replace individual seats, armrests, and other modules that we introduce in the future.
Do you have a showroom?
While we don't have a showroom at the moment, you can still experience the Rezy sofa in the comfort of your own home with our 30-day risk-free trial. If you're not satisfied for any reason, we’ll happily take it back and cover the return shipping costs.
For more info, visit Shipping & Returns.
We also host events throughout the year, subscribe to our newsletter to stay updated on upcoming events and experience the Rezy Smart Sofa in person.
Do you offer financing / payment plans?
We are pleased to extend financing options through Klarna, providing you with a seamless and flexible payment solution.
Choose Klarna at checkout to access competitive rates tailored to your convenience.
Additionally, our 30-Day Free Trial applies to purchases made through Klarna, ensuring your complete satisfaction. Should you find any reason to reconsider your sofa within this trial period, we offer a full refund with no extra fees.
Can I try out the sofa in person?
We believe the best way to try our sofa is to live with it. Our 30-Day Free Trial allows you to experience the sofa in a more intimate setting, and if you feel like it isn't right for you, we will happily take it back at no cost.
How do I contact you?
Email us at info@rezydesign.com if you have any questions.
Product
What makes the Rezy Sofa special?
We designed the sofa around the idea of doing more with less. As a result, the sofa can efficiently save you valuable space in a world where real estate prices are high.
It takes double the amount of time and materials to make a Rezy Sofa compared to a traditional sofa. Furniture companies have attempted to add functions such as seat storage in the past, but none have gone to the extent that we have.
We combined all living room furniture into one, integrating functionalities seamlessly, so a Rezy Sofa is the only piece of furniture you need in a living room.
Is the Rezy Sofa durable?
The Rezy Sofa is built to last. From material selection to structural design, the sofa is built to be durable. We do not use cheaper composites such as MDFs and particle boards in our structure.
The sofa is also designed with reparability in mind, so if a part breaks, it can be fixed easily without replacing your sofa. For example, the table and cupholders can be individually removed and replaced if damaged.
Is the sofa fabric removable/washable?
Yes! All fabric covers (seat, backrest, armrest, pillows) on the Rezy Sofa 4.0 are fully removable and machine-washable.
Wash on gentle cycle with cold water, and tumble dry on low heat.
Rezy Sofa 3.0 and older does not have full sofa removable covers. Only the pillows have removable covers on these models.
How does assembly work?
No tools required for any version — just a few simple steps.
Rezy Sofa 4.0
Hook together the modules (armrest, backrest, seat) and slip on the removable covers.
Rezy Sofa 3.0 & Older (non-removable covers)
Hook together the modules (armrest, backrest, seat).
How do I clean the sofa?
To keep your sofa looking fresh for years to come, please wipe away spills immediately with a damp cloth.
Vacuum the sofa regularly to keep dust from building up on the fabric.
Rezy Sofa 4.0 covers are removable and machine washable. Feel free to wash and dry the covers on a delicate cycle.
How heavy is the sofa?
All our components are made with solid materials, which gives a sturdy and premium feel.
Each armrest weighs approximately 66lbs and each seat (with backrest) weighs approximately 85lbs.
What is the weight limit of the sofa?
We tested up to 400lbs per seat with no issues. Granted, this is not the max weight that the seat can handle before breaking.
How long is the power cord for the Smart+ sofas?
The power cord is 6 ft long for Rezy Sofa 4.0. It will come out from the bottom rear of the right armrest. You can use an extension cord if you need extra length.
The power cord is 1.5 ft long for Rezy Sofa 3.0.
Where are the charging stations located on the Smart+ sofas?
The chargers (2 wall outlets, 1 USB-C, 1 USB) are located in the right armrest. That would be the armrest on your righthand side when you sit down.
How do all the sofa modules connect?
All the modules, except the ottoman, have heavy-duty metal connectors that hook all the pieces securely together.
You will not need any tools to put the sofa together.
What other products are you working on?
Our development pipeline falls into two categories: modules and add-ons. These are all backwards compatible, meaning you will be able to add them to the current Rezy Sofa.
Modules are large pieces such as seats, armrests, and backrests.
Add-ons are smaller items that you put into your Rezy Sofa to enhance its functionalities.