Shipping & Returns

Shipping

Free standard delivery on all orders. No hidden fees, no surprises.

We offer three delivery options, and availability is shown at checkout once you enter your address. White Glove Delivery and Setup is an optional upgrade in select areas.

Local Delivery (free): 3-5 Business days. Available in select areas within Greater Toronto & Greater Vancouver. Includes email scheduling, real-time tracking, and delivery inside the entryway of your home or apartment unit.

Standard Delivery (free): 5-10 Business days. Delivery to the outside of your home or apartment building. If you live in a condo or apartment, delivery may be to the main entrance or loading dock. The shipping company will contact you to schedule your delivery date.

White Glove Delivery and Setup (from $199): 3-5 Business days. Available in select areas within Greater Toronto & Greater Vancouver. We deliver to the room of your choice, fully assemble and set up your sofa. This service includes moving up or down one flight of stairs (12 steps), and isn't refunded on return. We recommend you keep the packaging to avoid restocking fees if returned, or we can remove it for you.

A few things to keep in mind:

Deliveries are scheduled in advance — specific time requests within the window can't be accommodated. To reschedule, contact the shipping company at least 24 hours before your delivery to avoid a missed delivery fee.
If you notice any damage upon delivery, let the driver know immediately and have it noted on your delivery receipt. Contact us within 24 hours.
Once an order has shipped, no changes can be made to it.
Additional charges for missed deliveries or isolated addresses are the responsibility of the customer.
Some of our products may be sold out, if an item is sold out, the estimated shipping time will show on the product and the order summary during checkout.

Assembly

Your Rezy sofa is designed to be set up at home without any tools, think more "click and zip" than flat-pack furniture. Delivery covers getting it to your door; the final setup is quick and something you can do yourself in just a few steps.

Flow Sofa Bed Allow the compressed modules to expand (about 5 minutes), then zip the seat and backrest modules together.

Smart Sofa (current models) Slip on the removable covers, then hook together the armrest, backrest, and seat modules.

Smart Sofa (older models, non-removable covers) Hook together the armrest, backrest, and seat modules.

For detailed step-by-step instructions, visit our Assembly Instructions page.

Returns & Refunds

We stand behind everything we make. All Rezy products come with a 30-day risk-free trial — if it's not the right fit, we'll make it right.

Smart Sofa & Accessories

Try it for 30 days. If you'd like to return it for any reason, we cover both the original and return shipping at no cost to you.

To qualify for a full refund, items must be returned in their original packaging and in like-new condition — free of stains, scratches, rips, or damage. Please hold onto your original packaging, including any pallets if your order arrived on one.

If you no longer have the original packaging, we'll reship it to you and a flat 15% restocking fee will apply. If any modules are damaged beyond repair, the cost of those modules will be deducted from your refund. Once our warehouse team has inspected and approved the return, your refund will be issued to your original payment method.

White Glove orders. Your 30-day risk-free trial works exactly the same. Return the sofa for a full sofa refund. The White Glove service fee isn't refunded. If you requested to keep the boxes during delivery, you can return using free standard return shipping at no cost, you would need to disassemble and pack the sofa into the original packaging. If you'd prefer we handle disassembly and pickup, White Glove return is available for an additional fee (the same fee you paid for delivery).

Flow Sofa Bed

The Flow ships compressed and expands in your home, so returns work a little differently. You don't need to keep the original packaging & you don't need to repack it. Just reach out within 30 days of delivery and our team will coordinate everything with you directly, at no cost.

The Flow must be in like-new condition to qualify— free of stains, scratches, rips, or damage. Once your return is received, your full refund will be processed to your original payment method.

Best Price Guarantee

If an item you purchased goes on sale at a lower price before the end of your trial period, just email us at info@rezydesign.com with your order number, and we'll refund the difference to your original payment method.

Cancellations

Need to cancel? Email us at info@rezydesign.com with your order number as soon as possible. We'll do our best to catch it before it ships. Once an order is in transit, it can no longer be cancelled, but our 30-day return policy still applies.

10-Year Limited Warranty

We build our furniture to last, and we back that with a 10-year limited warranty on every product.

What's covered:

Structural and frame defects
Hardware failures, including hydraulic hinges and metal connectors
Connecting zippers (Flow Sofa Bed)
Electronics — built-in outlets, USB ports, and ambient lighting (Smart+)
Significant foam deformation beyond normal use (assessed case by case)

What's not covered:

Normal wear and tear over time
Accidental damage such as stains, rips, or scratches
Damage resulting from misuse or unintended use

To make a claim, email us at info@rezydesign.com with your order number and proof of purchase. Our team will take it from there.

For any questions about your order, return, or warranty, contact info@rezydesign.com. We typically respond within 1–2 business days.